The Health Information Technology Manager supports the healthcare and social services programs at Fresno American Indian

Health Project (FAIHP). This exempt, full-time information technology position is responsible for, developing effective

methodologies for collecting, storing, and coordinating data across the FAIHP patient management and population management

systems (e.g., NextGen, Phreesia, and NextGen Population Management). Works with vendors and management to ensure the

security of data and accessibility of data to FAIHP personnel and helps support staff. Responsible for providing data management

and software support and training for employees, upper management, and other personnel, and creating custom reports for

system improvement and required regulatory reports. Under the direction of the Director of Operations, the Health Information

Technology Manager ensures software is performing at an optimum level to allow for the effective delivery of health services,

including patches, upgrades, and any new enhancements or programs.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

• Support the overall success of FAIHP programs by working with program directors regarding patient/client needs this includes

reporting on quality measures and indicators (i.e., HEDIS measures, GPRA, Medicare quality indicators, UDS, OSHPD, and/or

grant requirements).

• Development and maintenance of HIT policies, procedures, training materials, and forms.

• Provides support and assistance with financial reporting and operational reports (e.g., productivity, no show, case

management on direct pay services, and referrals) by creating reports and/or dashboards.

• Supports FAIHP personnel by performing staff support and training as needed on internal software programs such as NextGen,

Population Management, and any other software programs.

• Supports the revenue cycle by running reports, uploads, dashboards, and data analyses, including capitated lists from health

plans.

• Supports the oversight of the patient/client registration process, data collection activities, customer service reporting, and any

scheduling and reporting.

• Supports the work of the organization by generating daily, weekly, monthly, and quarterly operational reports. This may

include billing list, open encounters, no shows, unpaid balances, productivity, accounts receivable, referrals, CalWORKs, Tribal

TANF, GPRA, UDS, and other ad hoc reporting.

• Works with coordinators and program directors regarding encounters and performance data for grant-funded programs.

• Main point of contact for concerns related to the practice management system, electronic health records, population

management, and other reporting issues, including creating tickets, reports, and attending meetings.

• Lead implementation and/or upgrades of Electronic Health Records System / Practice Management System, computer

software, Population Management, or any other software as required; ensure routine system backups are completed,

monitored, and validated. Ensure compliance with healthcare regulations, including HIPAA.

• Lead the exploration and integration of Artificial Intelligence (AI) solutions to support clinical, operational, and population

health initiatives, ensuring alignment with organizational goals and compliance standards.

• Investigate and resolve discrepancies in patient data. Support clinical research by providing accurate health information data.

• Conduct audits to verify the accuracy and completeness of electronic patient records and data.

• Manage and train HIT staff on data management policies, procedures, training, and software.

• Work with healthcare professionals to streamline patient documentation and data retrieval.

QUALIFICATION FOR POSITION

EDUCATION:

• Bachelor’s or Master’s degree in Computer Science, Computer Information Systems, or related field preferred.

• Certification in Health Information Management (RHIA, RHIT).

EXPERIENCE:

• Minimum of 5 years of electronic health records experience. NextGen experience.

• Experience working with Native American communities preferred.

• Experience in a supervisory or managerial role

• Strong understanding of healthcare compliance and regulations.

• Strong knowledge of medical terminology and healthcare procedures.

LICENSE/CERTIFICATIONS:

• Registered Health Information Technology (RHIT) certification, Data Management Certification, or SQL Administration

certification preferred.

• Active CA driver’s license

SKILLS:

• Intermediate to expert level with MS Office (Access, Word, Excel, and PowerPoint).

• Familiarity of SQL and other database tools.

• Knowledge of healthcare regulations and medical terminology.

• Excellent diagnostic and problem-solving skills.

• Familiarity with GPRA, UDS, OSHPD, and chronic health measure reporting.

• Excellent communication ability and demonstrates verbal and written communication skills.

• Outstanding organizational and time-management skills.

• Familiarity with population health software.

• Knowledge and experience with administrative, operations, and accounting processes.

• Strong presentation and organizational skills.

• Understanding of medical coding including CPT, HCPCS, and ICD-10.

A clear background check, drug screen,  and negative TB screen are necessary for employment.

FAIHP offers a robust benefits package that includes:

• Health Insurance
• Dental Insurance
• Vision
• Life Insurance
• 403(b) retirement
• Vacation
• Sick
• 16 paid holidays per year

The Public Health Nurse (PHN) plays a vital role in promoting and protecting the health of individuals, families, and communities—particularly those who are vulnerable or underserved. This position emphasizes disease prevention, health education, case management, and community outreach, with a focus on addressing health disparities and improving outcomes across the lifespan. The PHN integrates nursing and public health principles in practice and collaborates with community partners to advance the health and well-being of Native Americans and other community members. Key responsibilities include the systematic analysis of health data, development of care plans, patient advocacy, delivery of health education, assistance in an ambulatory care setting, and case management for individuals with high service utilization.

ESSENTIAL DUTIES:

• Deliver high-quality, evidence-based nursing care to clients across the lifespan in alignment with FAIHP's purpose, vision, and values.
• Conduct comprehensive health screenings and risk assessments for adults, children, and women’s health, including chronic disease monitoring and prevention.
• Provide timely referrals for diagnosis and treatment and ensure continuity of care across providers and systems.
• Offer individualized and group health education aligned with public health goals and regulatory requirements (HEDIS, GPRA, CalAIM, etc.).
• Conduct in-person health evaluations, screenings, education sessions, and home visits as required by IHS contracts or other funding sources.
• Deliver culturally responsive health information to promote understanding of local public health policies, health risks, and available services.
• Assist in the clinic as needed, including supporting patient flow, providing direct nursing care, and collaborating with clinical staff to ensure efficient and high-quality service delivery.
• Collaborate with case management staff to support client navigation of primary and specialty care services.
• Ensure care coordination and follow-up for high-risk or vulnerable clients, evaluating the effectiveness of care plans and adjusting as needed.
• Accurately document encounters in the NG Practice Management/EHR system and monitor population-level outcomes using available reporting tools.
• Track and report performance indicators related to service delivery and clinical outcomes.
• Support FAIHP’s education and workforce development initiatives by supervising and mentoring student nurse externs, providing guidance, training, and oversight in clinical and community settings as assigned.

• Prepare and submit timely reports and required documentation for internal use and external regulatory agencies, including IHS, Public Health, VFC, and others.
• Participate in departmental performance evaluation and quality improvement activities.
• Keep the Director of Operations informed of program updates, potential concerns, or emerging issues.
• Advocate on behalf of clients to support access to health and community resources.
• Perform other related duties as assigned, including participation in organizational initiatives, special projects, or emergency response efforts as needed.

MINIMUM REQUIREMENTS                                       

EDUCATION:

• Required Bachelor of Science in Nursing (BSN) from an accredited school or university.

EXPERIENCE:

• Required 3 years of prior experience in a lead capacity or preferred supervisor responsible for team productivity.
• Preferred experience working with Native American communities is preferred.

LICENSE/CERTIFICATIONS REQUIRED:

• CA RN License in good standing
• Certification in Public Health Nursing
• Active CPR certification
• Active CA driver’s license required for role
• Knowledge of population-based health status indicators, determinants of health and illness, factors contributing to health promotion and disease prevention, and factors affecting the use of health services.

SKILLS:

• Knowledge of and/or sensitivity to the needs of the American Indian community/culture.
• Demonstrate ability or willingness to work with culturally diverse populations, youth, and professionals.
• Demonstrate ability to communicate effectively and professionally both verbally and in writing.
• Ability to effectively manage multiple priorities.
• Strong data collection and data analysis skills.
• Availability to work evening and weekend hours as required.
• Familiarity with concepts and processes associated with implementation science.

A clear background check, drug screen, and negative TB screen are necessary for employment.

FAIHP offers a robust benefits package that includes:

• Health Insurance

• Dental Insurance

• Vision 

• Life Insurance

• 403(b) retirement

• Vacation 

• Sick

• 16 paid holidays per year

Complete FAIHP Employment Application by visiting our website at www.faihp.org

The Communications Manager will implement and monitor the company's Communication Program and Services. This person will work to streamline internal processes and enhance our brand presence, fostering effective internal and external communications. This role involves creating compelling content, managing media relations, and collaborating with various departments to ensure consistent messaging. We are looking for a strong Team Player; someone who is Customer Service driven and an Innovative Thinker. This person must be passionate about storytelling and able to effectively engage diverse audiences in a culturally competent manner. The Communications Manager plays a key role in shaping and executing the organization’s media and outreach strategies across multiple platforms, including social media, the website, newsletters, and printed materials. This position ensures clear, timely, and effective communication of programs, events, and organizational updates for our community, staff, and stakeholders. Working collaboratively across all departments, the Communications Manager develops appropriate materials that align with the purpose and vision of the Fresno American Indian Health Project (FAIHP). These materials will highlight the organization’s services, prevention initiatives, and other key topics, supporting the education and outreach objectives of various projects and grants. Through strategic media engagement, this role strengthens FAIHP’s presence and impact within the communities it serves.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES 

• Supervises designated staff who support Communications-related services such as event coordination, community relations, and outreach efforts.

•Collaboratively leads strategic communication planning efforts by developing and executing a comprehensive communication strategy aligned with company goals. Identify opportunities for effective communication to enhance the company’s visibility and reputation.

• Collaboratively leads content creation to ensure high-quality, engaging content for various channels, including press releases, public service announcements, internal and external community calendars, organization flyers and brochures, newsletters, social media, annual report, staff portal and website. Oversee the development of promotion materials and ensure brand consistency across all platforms.

• Manages content creation, updates, and functionality, ensuring compliance with organizational guidelines.

• Coordinates social media and print campaigns to promote services, prevention messages, and greater awareness of issues important to the Native American community

• Support media relations activities by managing press outreach and responding to media inquiries; coordinating interviews and storytelling opportunities; and working with preferred media outlets, sources, and networks.

• Manage internal communication efforts by designing and implementing internal communication programs to keep employees informed and engaged. Facilitate internal communication between departments and senior leadership to ensure alignment of messaging.

• Manage performance measurement by analyzing and reporting on the effectiveness of communication strategies through metrics and feedback for performance measurement. Adjust strategies based on insights efforts.

• Manage projects by leading communication projects, coordinating with department staff and community partners to ensure delivery on time and within budget. Oversee the communication calendar and prioritize initiatives based on company objectives.

• Assists FAIHP departments in ensuring all media-related grant goals, objectives, and deliverables are met. Coordinates photo, video, and voice recordings to meet grant project goals. Assists with program evaluation efforts, if applicable.

• Functions as a key Communications representative at outreach and community events, engaging the community in qualitative discussions and capturing multimedia content through photos/videos/recordings.

• Ensures that all applicable permissions are obtained before publishing to avoid copyright issues and to avoid publishing photos of individuals who have not authorized consent

• Responsible for media equipment, including checking out to staff, maintenance of equipment and inventory

• Adheres to agency policies and procedures and advances the goals of FAIHP in a manner that embodies the agency’s purpose and vision

• Maintains strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of California Regulations, Privacy Act, and FAIHP policies and procedures

• Performs other duties as assigned to support the needs of the position and the organization.

MINIMUM REQUIREMENTS                             

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism or related field and 3-5 years of professional communications experience with some supervisory responsibility.
• Possesses qualities of cooperation, emotional intelligence and understands the need to work well with others, comprising and negotiating when necessary.
• Must be able to model effective communication and collaboration skills.
• Proficient in using social media platforms and digital marketing tools.
• Experience in graphic design and using graphic design software.
• Experience engaging community members, specifically in the American Indian/Alaska Native Community
• Demonstrates computer skills with software including: PowerPoint, video editing, photo editing, graphics, networking, and engaging through various social media platforms, website platforms, creating outreach and newsletter material.
• Strong presentation, organizational, and communication skills
• Experience implementing cultural sensitivity and awareness.
• Valid California Driver’s license that is insurable on the company vehicle insurance policy.

A clear background check, drug screen, and negative TB screen are necessary for employment.

FAIHP offers a robust benefits package that includes:

• Health Insurance

• Dental Insurance

• Vision 

• Life Insurance

• 403(b) retirement

• Vacation 

• Sick

• 16 paid holidays per year

Complete FAIHP Employment Application by visiting our website at www.faihp.org